What's the billing frequency?
Do you have any referral program?
We have a comprehensive rewards program
which also has referral program as a component. Get PromptPoints for various activities such as addition of websites for crawling, long-term partnership and referral; redeem the points to pay for monthly invoices.
What does the monthly site maintenance & monitoring fee cover?
The monthly maintenance and monitoring fee covers technical support, overheads in maintaining the data pipeline and related infrastructure as well as fixing the crawlers in case a target site undergoes structural changes.
Are there any minimum commitments?
Yes, our service comes with a lock-in period of 3 months. Once we setup a crawler, we would expect the site to be crawled for a minimum of 3 months at a frequency of at least one crawl per month.
Is there any limit on the number of fields that could be extracted?
Yes, our basic offering assumes a maximum of 6 fields. More fields can certainly be extracted at the rate of $10 for every 5 additional fields.
6Can PromptCloud handle blocking mechanisms deployed by websites while crawling?
Yes, owing to our years of expertize in web scraping, we can apply range of techniques to avoid getting blocked by websites. Some of the common techniques are low crawling frequency, IP rotation, usage of Proxy, headless browsers, user agent rotation and spoofing.
How do I receive invoices?
Invoices get generated during the first week of every month and you will receive it in your registered email address. You can also login to CrawlBoard to view the invoices.
PromptCloud accepts credit cards and all payments will be processed by Stripe.com. PromptCloud itself does not store any financial data of you and your credit card in our database, this is all and only securely processed by Stripe.
Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm Stripe’s certification in Visa’s registry of service providers.
Does the frequency of crawls change pricing?
Yes, our pricing plan is based on crawling frequency. Volume charges may increase based on the number of records we deliver, which may be directly related to the crawl frequency.
Can I dynamically add or remove sites?
Yes, new sites can be added any time. Just that the newly added sites will incur their own setup fee and time for setting up crawlers.
Do you offer volume discounts?
Yes! Our offerings have data volume as a factor. We will be happy to work out attractive discounts in case your monthly data volumes are expected to be in millions.
Are there additional charges if I wish to receive data in my FTP, Amazon S3 or Dropbox?
Yes, for customized delivery mechanisms (FTP, Amazon S3, Dropbox or Box), there will be an additional fee of $30 per month. Our default delivery mechanism is via PromptCloud Data API, which is free.
Do you support one-time data extraction?
Although our model is most suited for recurring data needs, we do entertain one-time requests once in a while if your requirements excite us.
Do you crawl social media websites like LinkedIn and Facebook?
As a crawling company we respect the robots.txt file. Some of the social media platforms (e.g., Facebook and LinkedIn) legally disallow crawling and hence, it will not be feasible to extract data from such sites. Please reach out to us for feasibility study.
What are the prices of add-on services like expedited delivery, hosted indexing etc?
Add-on services and their pricing are as below:
- Expedited Delivery (within 2 business days for up to 5 sites): $100
- Hosted Indexing: $150 per month
- Image Downloads to your file sharing server: $5 per 10k images (prorated)
- Merging Data Files: $30 per month
How does sample feeds work? Do you require credit card details for the same?
Sample feeds are free and can be subscribed to without a credit card. We crawl a few selected sites/categories in a predefined format and frequency (weekly in most cases). The data is then made available as free sample feeds. There will not be any technical support or customizations for sample feeds.
Can you offer differential pricing?
We may be able to group similar websites and setup crawlers. Hence, there is a possibility of offering a different pricing model for you.
What if I am not happy with the data? Do I get my money back?
In case we are unable to meet your requirements due to unexpected site behavior or any other reason beyond our control, we'd refund your payment.
How is the monthly bill calculated?
Monthly bill is calculated based on the crawling frequency and data volume. Eg: If we are crawling a site on weekly basis and deliver, say, 50,000 records in a month, cost for this site on the monthly bill would be: $15 (for volume fee) + $79 (towards site maintenance & monitoring fee) = $94 for the month. Note – this is assuming volume fee to be $5 per 10k records (prorated) and monthly site maintenance & monitoring fee as $79/site.