Running a successful hotel or restaurant business calls for more than just providing great service these days. To be able to stay ahead in the tightening competition, it is extremely crucial to find and rectify customer grievances as and when they arise. With the advent of social media, online reputation matters a lot and companies are already investing their time and money on improving it. If you are in the hotel or restaurant business and need data for reputation management, look nowhere else – our dedicated web scraping services have you covered.
Benefits of online reputation management
You can gain insights about the vulnerable as well as impactful areas of your business using web scraping for reputation management. The gathered data can help you understand your customer base better by identifying their geo-location, gender, age group and sentiments. Here are some of the other benefits you can reap from reputation management.
- Helps in resolving customer issues promptly
- Helps you earn customers’ trust
- Improves transparency
- Helps you identify new business opportunities
How you can gather Hotel reviews
Forums, social media sites and OTA sites are some of the common places to look for when you want to aggregate hotel reviews data. Collecting data manually is not a feasible option anymore with the massive amounts of data in question. Web scraping technologies can be used to efficiently scrape data from sites like Expedia, Agoda, Booking, GoIbibo, ClearTrip, RedBus etc. These websites contain honest reviews of hotels posted by real customers.
How our web scraping service works
Looking for a web scraping service provider for your business? It’s time to talk to us about your requirements.